Oversee the day-to-day marketplace E-commerce operations, customer service, updates, post listings, promotions, merchandising, maintenance and performance.
Ensure that daily site maintenance is conducted; correcting product descriptions, product placement, new item posting, out-of-stock item removal, and functionality meets and exceeds company expectations. This is a tactical job of maintenance of the site through marketplaces such as Shopee, Lazada, and Amazon
Strategy planning, management, forecasts, and results. These include short and long-term objectives, customer metrics, and overall performance. Develop reports and reporting formats
Collaborate with the marketing & merchandising team to ensure marketplace vendors are supported with all promotional activity and digital marketing campaigns
Develop the merchandising strategy and deck to ensure the site is well merchandised according to company directives and standards and merchandising is updated based upon the needs of the business for the product to look fresh and new
Plan out and execute marketplace promotions to maximize growth
Develop and implement the assortment and inventory plan to match the sales plan.
Work with other divisions to maximize inventory.
Provide ongoing strategic insights and recommendations of new marketplace channels with growth plans
Replenishment and reorders
Reporting daily sales
Reporting weekly sales report to management
Collaborate with an internal customer support team.
Overseeing the development of customer relationships through the marketplace and reviewing monthly customer service reports including returns, fulfillment, and any other customer issues or feedback.
Putting into place action items to ensure the efficiency of the process
Who You Are
Bachelor degree in any discipline or equivalent work experience in Digital Marketing, Merchandising, or related fields
Good command of English
2 to 5 years of experience working with eCommerce Marketplace and Online B2B Retailers such marketplace platforms such as Shopee, Lazada, and Amazon; 2 years of which is in a managerial level
Proficient in Excel and PowerPoint
Knowledge of e-marketing KPI’s and a general understanding of web analytics
Passionate about delivering outstanding consumer experiences, confident and outspoken
Detail-oriented, effective time management, clear communication & presentation skills
Teamwork and collaboration: Enthusiastic team player, collaborating with colleagues across different functions and markets
Strategic thinker that can navigate multiple tasks while always putting the customer experience first
Excellent written and verbal negotiation skills – must be able to effectively hold external stakeholders accountable to deadlines while maintaining positive relationships
Experience in working at Digital Marketing Agencies or AdTech companies for 1-2 years is a plus
Reach out today for a demo of AdAsia,
or to discuss custom strategies and solutions for your campaigns.